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Policy Statement

Policy Statement

Service Policy

Thank you for choosing Timeline Design. To ensure a comfortable and transparent shopping experience, please read the following policies:

  1. Payment Policy: 
    • We accept payment in cash upon delivery, as well as through approved credit cards, bank cards, and electronic payment via supported and trusted methods.
  2. Shipping and Delivery Policy:
    • Orders are shipped and delivered within 24-48 hours or more, depending on the type of service provided. According to regular working hours and the type of service. Standard shipping and express delivery options are available at an additional cost. We provide shipment tracking information to ensure the safe arrival of your order.
    • Orders and services are sent and delivered via our registered email.
  3. Return and Refund Policy:
    • We do not accept returns or refunds based on the nature of the product or service.
  4. Service Modification Policy:
    • After final approval of the requested product, customers are not allowed to make any modifications. However, requests for modifications may be considered after paying an additional fee.
  5. Privacy and Security Policy:
    • We respect customer privacy, protect their personal information, and ensure data confidentiality.
  6. Terms of Use:
    • The product and service must be used by local laws. (Timeline Design is not responsible for any illegal use). We are here to help. In case of any inquiries, please contact us. *Official website tl-des.com, WhatsApp 0555566899

Payment and Shipping Policy

Usually depends on the type of business and products or services offered by the design timeline. Payment Policy:

  1. Payment Policy

    1. Cash Payment:

      • Customers can pay the amount in cash upon product receipt. (Depends on the type of service provided).
    2. Bank Transfer:
      • Customers can pay the amount via bank transfer to the accredited and authenticated account by the Saudi Ministry of Commerce. (Includes all works and services).
    3. Online Payment:
      • Online payment is available through secure and trusted payment gateways for ease and speed of the process. (We support payment via PayPal and STC Pay, depending on the type of service provided). Shipping Policy:

  2. Shipping Policy

    1. Free Shipping:
      • Free shipping is available for products and orders based on their value. (Depends on the type of service provided).
    2. Shipping Fees:
      • The customer bears the shipping fees unless free shipping or value is provided based on the terms and service.
    3. Delivery Time:
      • The expected delivery time is determined, and efforts are made to provide parcel tracking to provide accurate information to customers.

These policies may vary depending on our partnerships and industries involved with the design timeline. We always ensure communication during the ordering and payment process to ensure a comfortable and transparent shopping experience. We are here to help. In case of any inquiries, please contact us.

*Official website tl-des.com, WhatsApp 0555566899

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